Return Policy

 

Bearhug Naturals offers 30 day return policy on all products except custom orders. We are confident that you will be happy with your purchase, but if you are unsatisfied for any reason we will gladly issue an exchange or refund.

Returned or exchanged merchandise must be unused/unworn and returned in its original packaging (un-opened) within 30 days. Note that some items are final sale and cannot be returned or exchanged.

 

Return Process

To help us expedite the return or exchange of purchase, please follow the following steps:

1. Take a photograph of the item(s) you would like to return to show it is in its original packaging and condition
2. Send your photo, along with your order number and the reason for your return to hello@bearhugnaturals.com
3. Our team will process your return and email you instructions for returning your order.
4. Once your return is received and confirmed to be in original condition, we will process your refund or exchange within 10 business days, less original shipping charges if any.

If your order qualifies for Free Return shipping, we will include a return mailing label that must be used within 10 business days. Otherwise, return shipping is at your expense.

Please note that orders found to be non-resalable condition after inspection are subject to refusal or restocking fees.

 

Cancellation Policy

Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 1 hour from the time of order. To cancel your order, please send your request to hello@bearhugnaturals.com with your order number. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.